Delivery & Returns 

Here at Kyoto Pearl, we pride ourselves on our quality products and customer service, which ensures your Kyoto Pearl shopping experience is a great one. Should you be dissatisfied with your purchase, you may return/exchange full sale pieces within 30 days of receiving the item.

Items will only be eligible for return/exchanges if returned in their original packaging, all tags attached, in pristine condition, and returned within 30 days of you receiving your item. If the returned item does not meet the requirements above, you may only be eligible for a partial refund.

Due to hygiene requirements, earrings and products of a pierced nature can only be returned if the safety seal on the packaging has not been tampered with. This is in accordance with the Consumer Goods Act, United Kingdom, 2015.

You can request a return via your account: https://account.kyotopearl.com

Return To:

Attention to: Returns Department

Kyoto Pearl Ltd
Ground Floor
Darlingtons House
7 Spring Villa Road
Edgware, Middlesex
HA8 7EB

Once a refund or exchange has been processed you will receive a confirmation email stating the outcome of your exchange/refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Please Note: Once Kyoto Pearl has received your returned item/s, please allow for up to 5 business days for your refund or exchange request to be processed. If an exchange has been requested, please allow up to 14 business days for you to receive your new item.

During promotional and sale periods order dispatch time frames may be longer than specified above.

Here at Kyoto Pearl we strive to deliver only the highest quality jewellery. That’s why you can rest at ease and know that all our products come with a 12 month manufacturing guarantee. In the rare instance that your item/s are faulty or do not meet the acceptable fit for purpose criteria. We will gladly offer an exchange, credit note or refund.

Please state the reasons for return on your packing slip with your returning item/s, state the faulty problem with your piece of jewellery and proof of purchase receipt.

Please Note: In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed. 

The Kyoto Pearl team are happy to receive your feedback, answer your questions and provide you with information. If you have a general question about our pieces, orders, deliveries queries or returns, please contact us and submit a query. You can also get in touch at info@kyotopearl.com.

Please Note: Our customer service operating hours are 9.30am – 4.30pm, Monday – Friday. Public British holidays may affect our opening hours and reply times.