FAQs
Our PearlsIn the freshwater rivers of Zhejiang, China, one will find our farmers quietly practicing the art of cultivating pearls. Under controlled & sustainable practices our oysters are matured between five to seven years to ensure the finest quality of pearls are formed. We mature our oysters for five to seven years to ensure that only the highest quality of pearls are formed. This is longer than the industry standard, which is usually between two to five years. As pearls are the only gemstone in the world to be made by a living creature, the blemishes and marks found on a pearl symbolise the birth marks of that pearl. Each pearl is different, which makes it difficult to pair them up, and it also means that your pearls are completely unique. As one of the world’s leader in supply pearl jewellery this means genuine pearls are at the heart of everything we do, it’s the reason we exist. All our pearl experts have undertaken the internationally recognised Gemological Institute of America’s Pearl Grading program. Product CareWe only use raw and natural materials in our jewellery, which means that each item requires special care. Head on over to our product care page for more information. OrdersWe accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and Paypal. Please contact us with your requirements and we will do our best to get your order to you as soon as possible. However, as shipping is handled by third parties, we cannot make any guarantees. ShippingWe offer shipping worldwide. Please refer to the tracking information included in your email. If your order was sent via an untracked service, please review our shipping information and if your order has not arrived within our estimated delivery times please contact us. Please review our shipping information, if your order has not arrived within our estimated delivery times please contact us. ReturnsPlease review our shipping & returns information. |