F.A.Q.

Our Pearls

Where do Kyoto Pearl pearls come from?

Our pearls are cultivated using sustainable, time-honoured methods by expert farmers. Each oyster is nurtured with care for five to seven years,longer than the industry standard;to ensure every pearl meets the highest standards of quality and beauty.

How long does it take to create a pearl?

We take our time. Our oysters mature for five to seven years, allowing the pearls to develop their full character and lustre. It's a slower process, but one that results in truly exceptional pieces.

Why do some pearls have small marks or blemishes?

Pearls are created by living oysters, which means no two are ever exactly alike. Natural markings,like subtle birthmarks,make each one unique. These small variations are part of their charm and individuality.

Are Kyoto Pearl pearls real?

Absolutely. Genuine pearls are at the heart of everything we do. Our pearl specialists are trained through the Gemological Institute of America’s Pearl Grading Program, ensuring each pearl is authentic and selected for its natural beauty and quality.

orders

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay, and PayPal.

Need your order quickly?

Let us know-we’ll do our best to help. While we can’t guarantee faster delivery due to third-party couriers, we’ll always try to accommodate where we can.

shipping

Where do you ship?

We offer worldwide shipping.

How can I track my order?

You'll find tracking details in your confirmation email.If your order hasn’t arrived within the estimated delivery window, get in touch-we’re here to help.

My order hasn’t arrived. What should I do?

If your order is delayed, please check our shipping information and contact us if it’s beyond the estimated delivery time.

returns

Where do you ship?

For full details, please review our shipping & returns information.