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  • 0 items £0.00
  • Free Worldwide Shipping over £30
  • Free UK/EU Delivery on All Orders
  • 12 Month Warranty
  • Secure Online Payments

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Delivery

SHIPPING METHODS

Free UK Delivery on all orders.
We offer FREE worldwide delivery on all orders over £30, otherwise £1.99. 

ORDER PROCESSING

When placing an order, you will receive an email confirmation. If using web-based clients such as Hotmail, Yahoo, Gmail, please check your Spam Folders as this confirmation email might not have reached your inbox. 

Once an order is shipped, your will receive an email with tracking number.

FOR PURCHASES OVER 30 DAYS OLD BUT LESS THAN 12 MONTHS OLD

Please send the item to the address below, along with a covering letter stating what the fault is, your order number and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

RETURNS ADDRESS

You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item. Please send the items to our Head Office.

Kyoto Pearl
Magnolia House
Spring Villa House
London
HA8 7EB
United Kingdom